Enterprise & Small Business News covers strategy, operations, finance, and growth—delivering practical insights for leaders building and scaling businesses.

Business

Verizon Bets Big on AI-Powered Customer Service Overhaul to Stem Subscriber Exodus

Verizon Bets Big on AI-Powered Customer Service Overhaul to Stem Subscriber Exodus

Verizon Communications launches comprehensive AI-driven customer experience transformation to combat rising subscriber churn, deploying machine learning at scale to anticipate pain points, reduce operational complexity, and deliver personalized service across all touchpoints in increasingly competitive telecommunications market.

Procurement’s AI Paradox: Universal Use, Scarce Readiness

Procurement’s AI Paradox: Universal Use, Scarce Readiness

ProcureAbility's 2026 CPO Report exposes procurement's AI divide: 100% adoption but only 11% full readiness, hindered by data privacy, quality issues, and human judgment fears. CPOs prioritize suppliers and automation amid talent, cost, ESG pressures.